FAQ
We have answered the most commonly asked user questions below, if you still can't find your answer below then please contact us at support@castlecasino.com and we will be in touch as soon as possible.
Live Online Casino Questions
What is Castle Casino? Is it really a casino with live dealers?
Where are your live games dealt from?
What hours do you operate?
What are the live casino games you offer?
Technical Questions
What are the minimum system requirements to play at Castle Casino?
Do I need to download any software to play at Castle Casino? Do I need to install the software?
Account Questions
How do I open a Castle Casino gaming account?
How do I make a deposit?
How do I make a withdrawal?
Do you accept real money players from the USA?
Is my personal information kept secure and private?
Can I use a credit card to make a deposit?
Do you require identification in order to make a withdrawal?
Is there a fee for using my credit card?
How safe is it to use my credit card to make a deposit?
Can I play for free?
If I forget my user name and/or password, how can I recover it?
Legal Questions
Where is the casino located?
Do I have to pay taxes on my winnings?
Other Questions
I have a question that is not answered by the FAQ, where do I find more information?
Live Online Casino Questions
Q. What is Castle Casino? Is it really a casino with live dealers?
A. Castle Casino really is a live casino, with real dealers. We stream games live from our studio directly to your PC or Mac's browser. You will be able to watch our live croupiers manage your games in real time right before your eyes. If you would like further proof of the validity that our LIVE dealer are real then feel free to interact with them or even tip them throughout the game, as with real casino dealers, they are all friendly and will appreciate some conversation whilst working! Sign-up now to see for yourself!
Q. Where are your live games dealt from?
A. Castle Casino's live games are dealt by professional croupiers based in San Jose, Costa Rica, Central America.
Q. What hours do you operate?
A. Our live games are operated 7 days a week, 24 hours a day! So if you wanted to, you would never need to stop playing!
Q. What are the live casino games you offer?
A. Castle Casino provides the following live casino games:
- Live Roulette (European version)
- Live Baccarat
- Live Blackjack
In addition to our live casino games, Castle Casino also offers many other exciting table games, slots, video poker, craps, keno and many more.
You can view all our games on our casino games web page.
Technical Questions
Q. What are the minimum system requirements to play at Castle Casino?
A. The minimum system requirements are the following:
- An Internet connection-optimally a broadband connection for the best live video and sound quality.
- PC compatible computer and/or Mac computer.
- Windows 98 or higher.
- Pentium 3 or higher.
- 64 MB RAM.
- 4 MB video card with 16-bit color (800x600 or higher).
- Recent version of Adobe Flash Player. Click here to download the latest version.
Q. Do I need to download any software to play at Castle Casino? Do I need to install the software?
A. Certainly not, Castle Casino is a no download casino. You do not need to download or install any software from Castle Casino to play our casino games. All of our games are instant play. This means that they operate within your Internet Browser without any downloads needed.
Account Questions
Q. How do I open a Castle Casino gaming account?
A. Opening an account with Castle Casino is simple, and will take you no more than 2 minutes. Simply follow the basic steps on our register page. If you are still having trouble please contact support@castlecasino.com and we will be happy to give you further guidance.
Q. How do I make a deposit?
A. Making a deposit with Castle Casino is fast and easy. We offer a wide range of depositing options that suit anyone. The first step is registering with Castle Casino. Once you have done that then follow the 'Deposit' link within your 'My Account' section. Simply follow your preferred method of depositing from there.
Q. How do I make a withdrawal?
A. Withdrawing money is just as simple as depositing. Simply log into your Castle Casino account, click on the 'Withdrawal' link in your 'My account' page. Then all you need to do is select your preferred method of withdrawal and follow the basic steps given. Easy as 123!
Q. Do you accept real money players from the USA?
A. Unfortunately at present Castle Casino do not accept depositing players from the United States of America due to legal restrictions. Players from the USA however are more than welcome to use our free casino at any time.
Q. Is my personal information kept secure and private?
A. You are guaranteed security with Castle Casino, whether that be when depositing or withdrawing funds.
Castle Casino transfer your data securly using 128-bit SSL Digital Encryption, which is the same as a number of large online financial institutions use to keep important data such as online banking safe.
We will never share any personal data, such as email addresses with 3rd parties either.
Q. Can I use a credit card to make a deposit?
A. Yes, Castle Casino accepts both Visa and MasterCard. You can view all of your payment options by clicking here.
If you need further assistance depositing then please do not hesitate to contact support@castlecasino.com.
Q. Do you require identification in order to make a withdrawal?
A. Generally, no information is required from a player in order to process a withdrawal.
However in certain cases we may require copies of utility bills and photographic identification in order to verify your account and process your withdrawal. If this applies to you then you will be promptly notified upon your withdrawal request being received.
Q. Is there a fee for using my credit card?
A. No, there are no fees attached to using your credit card to deposit. The amount you deposit will be added to your account in entirety.
Q. How safe is it to use my credit card to make a deposit?
A. Depositing via credit card is very safe with Castle Casino. As mentioned before in our frequently asked questions, we use the same security methods as a number of large online banks. Security is the first priority here at Castle Casino, how can you enjoy our games if they are not safe to play!
Q. Can I play for free?
A. Yes, Castle Casino allow you to play any game for fun, whether you deposit in the future is your totally up to you.
After signing-up to Castle Casino you will be given the option to play for free, simply select this and you will be given a number of fun tokens to play with. These will work on any of our live casino games.
If you run out of fun tokens then you can easily reload these by clicking 'Reload Fun Money' under the financial transactions menu.
Q. If I forget my username and/or password, how can I recover it?
A. If you can't remember your username or password then please submit our forgotten password form, we will then retrieve your password and provide the necessary details to get back into your account to the email address you registered with.
If you need further assistance with retrieving your password then please do not hesitate to contact support@castlecasino.com.
Legal Questions
Q. How old do I need to be to play at Castlece Casino?
A. You must be 18 years or older to play casino games at Castle Casino. As per our terms & conditions you must also adhere to your local gambling laws.
Q. Where is the casino located?
A. Castle Casino's live games are dealt by professional croupiers based in San Jose, Costa Rica, Central America.
Q. Do I have to pay taxes on my winnings?
A. Once you have been paid your winnings your tax payment status is out of our control. We will not supply any information to third parties, however we recommend that you follow your local tax laws.
Other Questions
Q. I have a question that is not answered by the FAQ, where do I find more information?
A. If there is something that we have not included in our FAQ's then please email us at support@castlecasino.com and we will be in touch.
