Contact Us
Need to contact the Castle Casino team? We are available 24 hours a day to assist with your queries and will generally respond to most queries within a 4 hour period, please note however some queries can take up to 24 hours to resolve. Simply send an email to the relevant email address below. Remember, your question may have already been answered in our FAQ section.
Email us
General Enquires: support@castlecasino.com
Cashier / Billing Support: cashier@castlecasino.com
Suggestions: suggest@castlecasino.com
Promotions: promotions@castlecasino.com
Phone us
Our telephone support is open between the hours of 9AM - 5PM GMT.
+44208 166 9991
Please note - The 100% sign-up bonus is currently manually processed by our cashier team, therefore it can take up to 24 hours to appear in your account, however likely a lot shorter. Feel free to play with your current deposit in the meantime, thank you for your patience.
Want to write a letter?
You can contact us via post at the following address:
Castle Entertainment Limited,
Ripon House,
Suite 7, 35 Station Lane,
Hornchurch,
Essex
England
RM12 6JL
